Our Management Training Classes

By introducing our Management Training classes to your staff we help ease the negative effect of change on both managerial and supervisory personnel. The change in job responsibilities, the change in personnel, job duties, and the rising challenge of developing subordinates are specific goals of our learning systems classes. We are highly successful at helping Managers and Supervisors learn and adapt to the necessary skills and proper behaviors to be successful at work as well as in their personal lives.

For more information on our management training classes please contact us.

As a part of our management training classes, Managers and Supervisors will learn how to:

• Minimize the chance of miscommunication by understanding what people are really saying, and why
• Deal with difficult people, manage tense situations, and resolve conflict
• Make use of proven active listening skills to improve your ability to gain helpful information
• Be able to facilitate, guide, and close discussions in one-on-one or group settings
• Improve understanding and communication by giving and receiving good feedback
• Use ideas submitted by a member of the team without causing other members to be defensive
• Develop a comprehensive team building strategy that improves productivity of the whole team
• Emphasize the value of working toward common goals without devaluing individual accomplishment
• Define and set up a method to track staff activities
• Be able to manage time and work assignments effectively
• Conduct team meetings that capture and hold the audience’s attention
• Interview and hire the right person for the right job
• Save time and work more effectively through the use of a clear time management plan
• Understand and comply with proper hiring and managing requirements
• Communicate effectively with both superiors, peers and subordinates
• Become effective coaches for their work team
• Conduct accurate and difficult performance appraisals

 

Giving positive feedback is one of the more enjoyable tasks in the workplace. From the most senior to most junior employees, regular appropriate praise can enhance job satisfaction and boost motivation. and regular positive feedback is a great management skills tool.

But just saying 'thanks', 'well done', or 'great job' are vague, throwaway insincerities that can do more damage than good, so here are 7 tips for doing it well...

1. No Time Like The Present

Feedback goes stale when left unsaid too long, so give positive feedback as close to the event as possible.

2. In Public and In Private

Praise in public, criticize in private: that’s the rule in management skills. But before you go singing a person’s praises from the rooftops, think about what they would prefer. Public praise of an extremely shy person may cause an emotional response that overshadows your good intentions. Exercize good judgement and management skills to what’s right for the person.

3. Practice Makes Perfect

It’s easy to overlook good work or extra effort, so make it a habit to praise regularly. Consider setting up a formal reward and recognition scheme that everyone understands and can use.

4. Does the Reward Fit?

Keep the balloons and streamers for special occasions. Going over the top with rewards can be misinterpreted as “buying” favours. Judge the amount of effort and reward appropriately.

5. No Favorites!

Avoid creating an impression of “favorites” by doing quick mental tallies of whom you’ve praised recently. Find reasons to give al your people strokes.

6. Be Clear and Mean It

The best positive feedback is sincere and specific. Tell the person exactly why you are praising them.

“Tony, that extra analysis was really appreciated by the project team and allowed them to make a decision immediately.”

Tony now knows exactly what he did right, and what to do next time to get a positiv response. This is constructive, effective and good management skills practice.

7. Catch People Doing Things Right

The more you catch people doing things right, the more right things they will do! Encourage positive actions by letting people know when they do things well. Start today, and in only three weeks' time, giving positive feedback will be a life-long habit and a fantastic addition to your management skills set.

Author: Lyndsay Swinton

Subject: Management Skills

More Management Training Tips